Your Privacy

Privacy
Policy

This Privacy Policy explains how UNMATCHED collects, uses, stores and shares personal information in line with the New Zealand Privacy Act 2020.

Privacy Policy

This Privacy Policy explains how UNMATCHED collects, uses, stores and shares personal information in line with the New Zealand Privacy Act 2020.

About This Policy

UNMATCHED is a New Zealand owned and operated supplement brand. This Privacy Policy explains how we collect, hold, use and disclose personal information when you use our website, place an order, contact us, or subscribe to marketing.

Information We Collect

We may collect your name, email address, phone number, delivery and billing address, account details, order history, product enquiries, support messages, and any information you provide when contacting us. We may also collect technical information such as IP address, browser type, device data and website usage information.

How We Use Information

We use personal information to process orders, arrange delivery, provide customer support, respond to enquiries, manage accounts, improve our website, prevent fraud, comply with legal obligations, and send updates or marketing where permitted.

Orders, Payments & Accounts

Payment transactions are processed through secure checkout providers. We do not intentionally store full card details on our own website systems. If you create an account, you are responsible for keeping your login details secure.

Cookies & Analytics

We use cookies and similar technologies to remember preferences, improve site performance, understand how visitors use the website, and support advertising or remarketing. Users can manage cookies through browser settings.

Sharing Your Information

We may share information with service providers that help us operate the business, such as payment processors, couriers, website platforms, analytics providers, email marketing providers, and professional advisers. We may also disclose information where required by law. We do not sell personal information.

Storage & Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure. Information is retained only for as long as reasonably necessary for business or legal purposes.

Access & Correction

Under the New Zealand Privacy Act 2020, you may request access to personal information we hold about you and ask for correction if it is inaccurate. Requests are generally responded to within 20 working days where applicable.

Marketing Communications

If you sign up for offers or updates, we may send promotional emails or messages. You can unsubscribe at any time using the unsubscribe link or by contacting us.

Overseas Disclosure

Some service providers may store or process information outside New Zealand. Where this happens, we take reasonable steps to ensure the information is protected in a manner consistent with New Zealand privacy requirements.